Privacy Policy

At Ambient Computer Services, we’re committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about people who use our services and website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services and/or website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to gdpr@ambico.co.uk or by writing to Ambient Computer Services Ltd, Unit 2 Twelvetrees Business Park, Twelvetrees Crescent, London E3 3JQ. Alternatively, you can telephone 0207 537 7080.

Who are we?

We’re Ambient Computer Services, a supplier of I.T. services, which includes telephone support, remote support, the supply of computer hardware, software, online hosting services, and cloud services (i.e. Office 365, AWS). Ambient Computer Services are a UK registered limited company (No. 4413590). The registered address is Unit 2 Twelvetrees Business Park, Twelvetrees Crescent, London E3 3JQ.

How do we collect information from you?

We obtain information about you when you use our website, call our offices, and send us email. For example, when you contact us about products and services, or to log a support request.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. It may also include details of products you own, services you use, and in some cases usernames and passwords, so we can facilitate technical support queries.
If you purchase a product from us, and you pay by credit or debit card, your information is used to process a payment and is then destroyed. For direct debit payments, your information is held by a third-party, who specialise in the secure processing of bank payments, as explained below. If you have any questions regarding secure transactions, please contact us.

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you.
  • process a job application.

We will not use your information to send marketing materials, unless we have received your express permission. Where permission has been granted, you may revoke it at anytime by contacting gdpr@ambico.co.uk.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will never sell or rent your information to third parties.
We will never share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to provide cloud services). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Ambient Computer Services Ltd for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third-party product providers to bring you a range of quality and reliable products and services designed to meet the needs of the individuals and businesses. When you enquire about or purchase one or more of these products, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if were under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. By default, all customers of Ambient Computer Services Ltd will not receive marketing material from us. Should we wish to send you direct marketing communications from us about our products and services, then we will request your permission beforehand.

We will not contact you for marketing purposes by email, phone, post or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: gdpr@ambico.co.uk or telephone on 0207 537 7080.

How you can access and update your information

The accuracy of your information is important to us. Were working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: gdpr@ambico.co.uk or write to us at: Unit 2 Twelvetrees Business Park, Twelvetrees Crescent, London E3 3JQ. Alternatively, you can telephone 0207 537 7080.

You have the right to ask for a copy of the information Ambient Computer Services hold about you. Any such requests should be made in writing and sent to the contact details above.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that its treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 256 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’ on our website

Like many other websites, the Ambient Computer Services website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to, the information which you provide to us may be transferred to countries outside the European Union (EU). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. If you’d like to if your information is being held outside of the European Union, please contact at gdpr@ambico.co.uk or telephone 0207 537 7080.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.